Norwegian American Hospital Sees Significant Increase In Patient Satisfaction Scores


Since becoming President and CEO in October 2010, Mr. José R. Sánchez has made it his commitment to improve the quality of care provided to patients at Norwegian American Hospital. Recently, this commitment was confirmed with an overwhelming increase in its patient satisfaction scores.

The scores are compiled from the hospital’s NRC Picker Patient Satisfaction Survey data. The most recent results compared the 2010 data, to data from the first nine months of 2011 – January through September. Every area of the survey showed significant increases, and in some cases, a 20-percent increase was seen over the previous year.
Some of the highlights from the survey include: Percent of patients highly satisfied – In 2010, it was 42 percent, and in 2011, it went to 69.2 percent; patients who would definitely recommend Norwegian American Hospital to friends and family – In 2010, the score was 41 percent, then in 2011 it increased to 63.4 percent; and percent of doctors who always communicated well – In 2010, the hospital was at 64 percent, then in 2011, the percent went up to 71.6 percent.

“These results prove that all of the work that we have been doing since October 2010 has made a marked difference in the satisfaction of our patients and their general feelings about the quality of care that they receive, while they are at Norwegian American Hospital, said José R. Sánchez, President and CEO of Norwegian American Hospital. “It is because of our institution’s tireless effort and dedication to quality and patient safety that our scores have seen the highest increase in recent years.”

Since 1894, when Norwegian immigrants founded Norwegian American Hospital, the hospital has been known for its commitment to quality health care for the entire family. Norwegian American Hospital has consistently proven to be a stabilizing force in the community, all the while maintaining its strong reputation as a family-centered hospital.

With this increase in patient satisfaction scores, Norwegian American Hospital hopes to increase its abundant strengths in the communities it serves by continuing to serve in an urban, safety-net health care setting. Norwegian American Hospital will continue to expand and grow itself to serve the needs of its surrounding communities where many health disparities exists – Humboldt Park actually has one of the highest incidents of diabetes in the United States. Norwegian American Hospital is dedicated to maintaining Humboldt Park’s highest level health care provider.

Norwegian American Hospital is an acute care hospital on Chicago’s near northwest side. Norwegian provides high quality and compassionate health care services by partnering with patients, their families, our employees, physicians and the communities we serve. For more information about Norwegian American Hospital, visit

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